Your happiness is my #1 priority. 

No matter the issue, please contact me!

I am always here to help find solutions. 

1. INTRODUCTION

We at You, Me, Astrology ©︎ , and founder Carina Drotos (website URL address: http://www.carinadrotos.com) appreciates your business and trust.
We
at You, Me, Astrology ©︎ and founder Carina Drotos (“we”, “our”, “us”) are Kanagawa Ken, a Japan-based company, creating contents to enhance your daily life experience.
Please read this Online Shopping Policy for any purchase and Privacy Policy Term of Use and Disclaimer providing consent to these documents in order to have permission to use our services.

 Please, Note:
2. SHIPPING POLICIES

Currently, only able to limited international shipping to the followings countries:

 ASIA: Japan, the Philippines, South Korea, Indonesia, and Singapore.
 AMERICA: U.S.A, Canada, Mexico, and Peru.
 EUROPE: Belgium, Denmark, Finland, France, Germany, Ireland, Norway, Poland, Portugal,
  Romania, Sweden, Switzerland, and the United Kingdom.
 OCEANIA: Australia and New Zealand.

 Shipping Method:  Registers Japan Post

 All in-stock orders are shipped 3-5 days from the day the order is received excluding weekends and holidays.
 A tracking number will be informed via email once processed shipping.

 Customs and import taxes

 Buyers are responsible for any customs and import taxes that may apply.
 I’m not responsible for delays due to customs.

 Estimated shipping times

 United States: 7-14 business days
 Canada: 7-14 business days
 Mexico and Peru: 10-20 business days
 Australia: 15-20 business days
 Europe: 15-20 business days

※However sometimes they do take a bit longer, it depends on import taxes, customs duties in each nation. 

3. TARNISH POLICY

I apologize, but due to the affordable cost nature of my products, we are unable to offer any tarnish returns or exchanges.

 Tarnish may occur with consistent wear with plated items.
How fast the plating fades depends on several different factors such as; your skin’s acidity,
how often you wear the piece, and the activities you do while wearing the piece.
I have a few tips to keep your jewelry sparkle!


Please take a look at  “Jewelry Care Instructions”.

4.RETURNS AND EXCHANGE POLICY

 All returned items must be unused, in the same condition that you received it, and in the original packaging.
 Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 After purchase, you have up to 14 days in which to return your order,
unfortunately, if 14 days have since passed, then sadly, I won’t be able to offer you a refund or exchange.

 Several types of goods are exempt from being returned or exchange.
These include personalized goods and digital downloads items available in this store.

 Before making a return please contact me so that I can help resolve any issues that you
maybe having and to ensure that it is returned to the correct place.
To complete a return, a receipt or proof of purchase is required.

 Sadly, there are some situations where only a partial refund can be granted.
This includes any item, not in its original condition, or is damaged or has missing parts for reasons
not due to an error on my part.

REFUNDS

 After we have provided you with the return address, please return your items.
Once your return is received and inspected, I will send you an email to notify you that I have received your
  returned item. I will also notify you of the approval or rejection of your refund.

 If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within 14 days.

LATE/MISSING REFUNDS

 If you haven’t received a refund yet, first check your bank account again.
  Then contact your credit card company, it may take some time before your refund is officially posted.
  Next, contact your bank. There is often some processing time before a refund is posted.

 If you’ve done all of this and you still have not received your refund yet, please contact me: you.me.astrology@gmail.com

REQUEST A CANCELLATIONS

 I apologize, once an order has been placed we are not able to cancel or adjust it.
Please be sure to check your order before it is placed to make sure it is completely accurate. 

EXCHANGES

 I only replace items if they are defective or damaged.
You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item.
If you need to exchange it for the same item, send me an email at you.me.astrology@gmail.com

SHIPPING 

 To return your product, you should first contact me on you.me.astrology@gmail.com to obtain the return address
  and let me know of any issues that you have with your product.

 You will be responsible for paying for the return shipping costs for returning your item.
Shipping costs are non-refundable.

  If you receive a refund, the cost of return shipping will be deducted from your refund.

 Please be sure to obtain proof of postage from the post office when sending your return.
This is a free service.
 Please note that products sent without proof of postage that
go missing will not be eligible for a refund.

 Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 If you are shipping an item over $30, you should consider using a trackable shipping service or
purchasing shipping insurance. I can’t guarantee that we will receive your returned item as
postal services do let us down from time to time.

5. AMENDMENTS

We may amend this Online Shopping Policy from time to time.
When we amend this Online Shopping Policy, we will update this page accordingly and require you
to accept the amendments in order to be permitted to continue using our services.

LAST UPDATED – August 2020

6. CONTACT US

If you have any questions please use the contact form HERE.

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